Frequently Asked QuestionsThese are some common technical questions asked by customers. If you don't find your particular question listed here, contact American Burglar Alarms at 1-704-643-9898. If you have questions about billing, please refer to Billing FAQs. Your FAQ's
Our Answers Q: How does my alarm system work? A: The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials American Burglar Alarms and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process. Q: Why is my motion sensor providing false detections? A: A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an American Burglar Alarms technician. Q: Why does my keypad display "No AC"? A: An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed. Q: Why does my keypad display "Not Ready"? A: Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm. Q: What do I do if my system isn't working correctly? A: American Burglar Alarms will be happy to investigate any problems you're having with your equipment. Just call
Q: What should I do if my technician does not show up as scheduled? A: Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call
Q: I have call waiting on my phone line. Can that affect my service? A: No. The system is designed to seize your phone line in order to call American Burglar Alarms Monitoring Center. It will then release the line in order for the Monitoring Center to notify you that an alarm signal was received. Q: My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from American Burglar Alarms, but no one called. Why not? A: The system allows a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. Q: If my electric power goes off, will my alarm system still work? A: Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to the Monitoring Center so you can be notified. Q: Am I responsible for testing my system regulary? A: Yes. It is your responsibility to make sure that your system is in good working order. American Burglar Alarms regularly initiates a communications performance test. It's easy to test your system; just refer to your owner handbook or call
Q: Will VOIP work with my security system? A: The answer to this and other important VoIP/Digital Phone questions can be found HERE. Q: How do I change the people listed on my call list? A: Just call American Burglar Alarms at 1-704-643-9898. For your protection, please have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from American Burglar Alarms. |
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